We spoke with Diana Mokoena, a medical doctor with a diploma in HIV medicine who currently works as District Programme Manager at Anova Health Institute in Johannesburg, South Africa.
What do you want people to know about ART continuity and viral suppression in South Africa?
While 92% of people living with HIV in South Africa know their status, significant improvements in retention and viral suppression will be required to reach the global 95-95-95 targets. The treatment journey on ART is not linear – like for many other chronic diseases – where someone is diagnosed, starts treatment and stays on it continuously for the rest of their lives. Many people on ART in South Africa experience interruptions along this journey. There is usually not one factor that causes disengagement; multiple factors act together to reach a tipping point to keep people out of care.
What is the role of healthcare providers in keeping clients from disengaging?
We need to be mindful of the way that interactions and issues, even at initial points of contact like testing, can continue to affect care engagement along the entire care cascade. As healthcare workers, we need to accept that clients may continue to face life challenges that make it difficult for them to stay in care; flexible health services delivered with an empathetic attitude can minimize interruptions when “life happens”.
What are the key components of Anova’s work around re-engagement?
In 2019, Anova started the two-part “Welcome Back” campaign in collaboration with the Johannesburg District Health Services to encourage clients to return to care.
The first phase involved healthcare worker training on how to manage clients on ART, including those who need to restart ART. Phase 2 entailed mass media messaging via radio with 34 community and national radio stations about the importance of returning to care with the theme, The Time is Now, Your Health in Your Hands.
What were the main preliminary outcomes of the Welcome Back campaign?
A total of 1,142 clients were successfully restarted on ART over the four months of the first phase, higher than the 825 restarts reported prior to the campaign. Mobility, COVID-19 lockdown restrictions, mandatory transfer letters and negative healthcare worker attitudes were reported as the main reasons that clients interrupted treatment, especially when difficult life circumstances made it challenging for them to plan ahead.
Read the full interview